I’ll try my best to respond to your email within 48 hours. If I’m experiencing a high volume of messages it may take me a bit longer, but I’ll ALWAYS get back to you as soon as I can. It’s been over 10 days, feel free to send a follow-up email (I’m only human and often get overwhelmed). Thanks for your patience and understanding.

If it’s about something exciting, you could also try DMing me on insta, because let’s be honest, who’s not on there 24/7???

To request a refund, exchange or replacement, send me a message with your order number and a brief explanation. Please note that the refund policy varies depending on the product and circumstances. Please also note that customers are responsible for the cost of postage and safe delivery on return. Thank you for supporting my art by covering return postage, you’re the best.

Please message me as soon as possible so I can fix the mistake. If I’ve shipped the item before this is corrected you will need to wait for me to receive the item back for a refund or replacement.

I apologize for any delay in delivery! Deliveries may take longer than anticipated due to the small size of our team (me), but I’ll try my best to get your order to you within 10 days of purchase for the UK, and 20 days for anywhere else in the world.

External factors such as the Royal Mail strikes (which I’m in full support of) and weather conditions can also affect the speed of delivery. If it’s been over the predicted above days since you placed your order, please contact me with your order number and I’ll assist you in locating your item.

It depends on the specific item. Some pieces may be restocked based on demand, while others may be limited edition or one-of-a-kind. You can find updates on restocks and new releases on my Instagram.

Oh boo hoo. Poor little you. “My wiccuw kwueson isn’t on here” PEOPLE ARE DYING KIM. Why don’t you go crying to your mummy about it? Once she’s laughed in your face, march your little sorry self back here and contact me with your silly question.